Wow, these big companies just get worse and worse. They just don't give a damn. We had another recent episode with Bell trying to get a receiver activated. They wanted to charge us more money to get a new smart card for this perfectly good receiver. We complained to their loyalty department and spoke with someone who claimed his name was Oscar and he even gave us his employee number. He said he would credit our account for the amount of the card and send the card to us. Well two weeks later we call to find out why the card has not arrived and they have no record of it whatsoever. Even the employee number he gave us was invalid.
Is it some natural tendency for large corporations to become more and more arrogant and careless? Capitalism really is not working these days. Perhaps the activists are right.