We've had nothing but grief dealing with Roger's WRT our cell phones. My wife got so fed up with trying to get them to replace a faulty phone that she just canceled her account and we ate the cost of the crap Motorola phone they sold us.
We recently traveled to Europe and were told that our phone would work there, but no such luck. Upon return we called them to find out why and it turns out that because we're on a pay-as-you-go plan we're out of luck. No service overseas.
They seem to just want to screw you and provide bad service.
Avoid them if you can.